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Return & Exchange Policy

We take pride in the quality of our garage door parts and want our customers to be completely satisfied with their purchase. If you are not satisfied with your order, excluding complete doors, you can return it to us within 30 days of purchase. We offer a hassle-free return process and will issue a refund or exchange the product for you. Please note that the product must be in its original condition and packaging. All doors are custom ordered and consider non-returnable. If you have any questions or concerns about our return policy, please feel free to contact us and we will be happy to assist you.

Any order over $100.00 canceled before shipping will be charged a 5% credit card fee then refunded the difference.

For Complete Doors See Below --

Delivery & Shipping Policy

At ODGPARTS, we’re proud to serve as your trusted online garage door parts warehouse. We provide local delivery and flexible shipping options to get your new garage door to you safely and efficiently.

Local Delivery – Within 60 Miles of Hoschton, GA (30548)

  • Free Delivery: Garage doors up to 18’ wide and/or 8’ high are delivered free within a 10-mile radius of Hoschton, GA (30548).

  • Extended Local Delivery: We deliver up to 60 miles from our warehouse for an additional fee, based on distance and door size.

  • Delivery is driveway-only. Our drivers do not enter garages or carry items beyond the drop-off point.

  • Deliveries are made by one driver. For large or heavy doors, an able-bodied person must be present to assist with unloading.

  • Customers must have the means to move the product after it has been unloaded.

  • A delivery appointment will be scheduled in advance. An adult (18+) must be present to receive and sign for the delivery.

  • For the safety of our team, we reserve the right to reschedule deliveries if conditions are unsafe or no unloading help is available.

Shipping Outside the Local Area

  • For destinations beyond 60 miles, we’ll arrange shipping through a freight service. Pricing varies depending on size, weight, and location.

  • Prefer to handle your own shipping? We're happy to provide exact dimensions and packaging details so you can use third-party services like uShip.com or your preferred freight carrier.

  • All freight orders must be confirmed in writing, and someone must be available at the delivery location to receive the shipment.

Lead Times

  • Most of our garage doors are in stock and ready to go.

  • Adding insulation or windows? Please allow 3 business days for customization.

  • Special order doors require a 4–6 week lead time, depending on materials and supplier schedules.

  • Have a question about availability? Feel free to message us anytime to check inventory before ordering!

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